Returns & Exchanges
At EmpireKits, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on all unworn items with original tags. Whether it is a sizing issue or a change of heart, we are committed to making your exchange or refund process as seamless as possible.
Return Process
- 1.Initiate Your Request
Log in to our returns portal using your order number and email address to select the items you wish to return or exchange.
- 2.Package Your Gear
Place the items in their original packaging, ensuring all tags are attached and the kit is in its original, unworn condition.
- 3.Print and Ship
Download and print your prepaid shipping label, securely attach it to your package, and drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our team inspects your returned items, we will process your refund or ship out your new exchange within 3-5 business days.